Privacy Policy

I'm a paragraph. Click here to add you

Introduction

Grove Ear Clinic Ltd ("we," "our," "us") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.groveearclinic.co.uk.

Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Your name, email address, phone number, and any other details you provide when filling out forms on our website, such as booking appointments or subscribing to our newsletter.
Technical Data: Information such as your IP address, browser type and version, time zone settings, and operating system used to access our website.
Usage Data: Information on how you interact with our website, including pages viewed and time spent on the site.

How We Use Your Information

We process your data lawfully, fairly, and transparently in accordance with UK GDPR. Your information is used for the following purposes:

To Provide Services: To book appointments, respond to inquiries, and manage your account.
To Improve Our Website: To analyze how users interact with the site and enhance user experience.
To Communicate with You: To send appointment confirmations, updates, and respond to support requests.
Marketing (with Consent): If you have opted in, to send newsletters or promotional offers. You can opt out at any time.

Lawful Basis for Processing Data

We process your data based on one or more of the following lawful bases:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary to provide the services you have requested.
Legal Obligation: Processing is required to comply with legal or regulatory requirements.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, unless your rights and interests override these.

Our website uses cookies to enhance your experience. Cookies are small files placed on your device to track usage patterns and customize the website experience. You can manage your cookie preferences in your browser settings. Note that disabling cookies may affect website functionality.

Data Sharing and Disclosure

We do not sell or trade your personal data. However, we may share it with trusted third parties in the following cases:

Service Providers: To support operations (e.g., website hosting or email services) under strict confidentiality agreements.
Legal Obligations: To comply with legal requirements or court orders.
Business Transactions: If our business is transferred, merged, or sold, your data may be transferred to the new owner.

Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, tax, or reporting obligations. After this period, your data will be securely deleted.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Erasure: Request that we delete your personal data, where applicable.
Restriction: Request that we limit processing of your data.
Portability: Request a copy of your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: If you have given consent, you can withdraw it at any time.

To exercise any of these rights, contact us at contact@groveearclinic.co.uk.

Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect data from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Any updates will be posted on this page, and where appropriate, we will notify you by email.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Grove Ear Clinic Ltd
85 Grove Road, Norwich, NR1 3RT
Email: contact@groveearclinic.co.uk
Phone: 01635 575060

r own text and edit me. It's easy.